Terms and Conditions
All prices and charges on this site are in UK pounds including VAT excluding delivery charges.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
We try very hard to ensure that all information on this site is up to date and accurate. However, errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We reserve the right to cancel an order with a full refund if an item on our site has been priced incorrectly.
We have made every effort to reproduce the descriptions of our products are as accurately as possible via the web but errors and omissions may occur. In the event of a product not being as described ww will replace or refund the purchase price, however neither Creativity International nor it's agents, representatives or suppliers can be held responsible for consequential losses or costs.
The privacy of our customers is of utmost importance to us, if you consent to a subscription to our newsletter we may email you from time to time with details of news, competitions and special offers regarding Artist Papers or other Creativity International products which we think may be of interest to you. We will not share this information with third parties.
Our site uses SSL encryption from Comodo throughout.
Credit Card Security :
We use the SagePay (formerly Protx) payment gateway (click here for more info) to process payment for our on-line orders. SagePay is one of the leading payment service providers allowing transactions to be processed by Lloyds Merchant Services. This is probably the most secure credit card payment method available, using all the latest encryption methods. Once you have finished shopping you are passed to Sagepay for payment. We do not take any card details on our site.
In order to protect our customer card payments Creativity International Ltd is a participant in the Mastercard and Visa 3D Secure program. In order to protect your transaction you may be prompted to authenticate yourself or possibly prompted to enrol your payment card in the 3D Secure program operated by your bank.
We also accept payments using Paypal, just select the Paypal payment option on checkout. You can also use Paypal to process credit card payments without a Paypal account if you prefer.
Standard delivery charge is £3.00 inc VAT per order to UK mainland (excluding Scottish highlands). Outside UK standard delivery is £10.00 inc VAT per order to any location - subject to confirmation.
We also offer a next day (subject to stock availability and courier capabilities) delivery option at extra cost for orders placed before midday Mon-Fri excluding public holiday.
We aim to dispatch all orders as soon as possible after receipt of payment. Should there be any significant delay with your order for whatever reason, we will contact you. Any out of stock items will be back ordered and delivered to you as soon as they arrive. There will be no further postage charge for back orders. If you wish to cancel an item(s) that are not in stock once your order has arrived, we will happily refund you. We will give you updates as to the likely delivery time for any back ordered items.
The delivery address you give us must have somebody there to accept deliveries - work addresses are always a good idea. If the courier service is unable to deliver through no fault of their own, and the delivery is returned to us, we will refund your order, but will deduct the charge from the courier.
Non - delivery of Goods:
In the event that any of our Couriers do not manage to deliver within the required time-slot for whatever reason, we will investigate the full reasons for the non-delivery before any action can be taken, however we will refund any delivery charges made for that delivery. If time was of the essence for this delivery, and the goods are no-longer required due to late delivery then, depending upon the reasons for non-delivery we may agree to make a full refund upon the receipt of the non damaged goods back at our premises. We accept no liability for any consequential losses or costs incurred howsoever they may be incurred due to any delivery or non delivery, and any refund or liability will be limited only to the value or part thereof of the goods ordered.
Next Day delivery:
Orders received before midday Mon - Fri excluding Bank Holidays with next day shipping option will be dispatched with courier (usually TNT) for next working day delivery subject to courier's terms and conditions. If items are out of stock we will advise as soon as possible. NOTE: if you order on a Friday the next working day is a Monday.
Returns Policy :
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. In the unlikely event that any of our items are defective we will happily refund the purchase price of the damaged item, however we cannot take any responsibility for any other costs or consequential losses howsoever incurred.
We take every precaution to package our orders to ensure they withstand the rigours of transit, but occasionally materials can arrive damaged. If you receive damaged goods, please contact us by email in the first instance so that we can arrange for delivery back to us. We will replace or refund the goods as you request.
If the item(s) you have ordered are not exactly what you wanted, please return them to us within 7 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit back to us. Any substitute goods should be ordered through the website as a new order in the usual way as we do not offer an exchange service.
Some items do not travel well in jiffy bags. It is your responsibility that they are packed so as to avoid damage in the post as goods must be returned in a re-saleable condition. If any returns received by us are not in a re-saleable condition, we may only offer a credit of 50% of the retail value of the goods to be given against a future order with us.
Our policy is to make this website a valuable resource for artists and as such we may link to external websites. Creativity International is not responsible for the content of these sites, nor does linking to a site imply endorsement of opinions expressed or products and goods referenced in them.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.