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We try very hard to ensure that all information on this site is up to date and accurate. However, errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We reserve the right to cancel an order with a full refund if an item on our site has been priced incorrectly.
We have made every effort to reproduce the descriptions of our products are as accurately as possible via the web but errors and omissions may occur. In the event of a product not being as described we will replace or refund the purchase price, however neither Daler-Rowney Ltd. nor it's agents, representatives or suppliers can be held responsible for consequential losses or costs.
Credit Card Security :
We use the Opayo (formerly SagePay) payment gateway (click here for more info) to process payment for our on-line orders. Opayo is one of the leading payment service providers allowing transactions to be processed by Lloyds Merchant Services. This is probably the most secure credit card payment method available, using all the latest encryption methods. Once you have finished shopping you are passed to Opayo for payment. We do not take any card details on our site.
In order to protect our customer card payments Daler-Rowney Ltd is a participant in the Mastercard and Visa 3D Secure program. In order to protect your transaction you may be prompted to authenticate yourself or possibly prompted to enrol your payment card in the 3D Secure program operated by your bank.
We also accept payments using Paypal, just select the Paypal payment option on checkout. You can also use Paypal to process credit card payments without a Paypal account if you prefer.
Delivery is calculated at checkout based on your shipping address. Shipping charges to destinations outside the UK are subject to confirmation.
We do not currently offer a next day shipping option
We aim to dispatch all orders as soon as possible after receipt of payment. Should there be any significant delay with your order for whatever reason, we will contact you.
The delivery address you give us must have somebody there to accept deliveries - work addresses are always a good idea. If the courier service is unable to deliver through no fault of their own, and the delivery is returned to us, we will refund your order, but will deduct the charge from the courier.
Non - delivery of Goods:
In the event that any of our Couriers do not manage to deliver within the required time-slot for whatever reason, we will investigate the full reasons for the non-delivery before any action can be taken, however we will refund any delivery charges made for that delivery. If time was of the essence for this delivery, and the goods are no-longer required due to late delivery then, depending upon the reasons for non-delivery we may agree to make a full refund upon the receipt of the non damaged goods back at our premises. We accept no liability for any consequential losses or costs incurred howsoever they may be incurred due to any delivery or non delivery, and any refund or liability will be limited only to the value or part thereof of the goods ordered.
Next Day delivery:
We do not currently offer a next day shipping option.
Returns Policy :
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. In the unlikely event that any of our items are defective we will happily refund the purchase price of the damaged item, however we cannot take any responsibility for any other costs or consequential losses howsoever incurred.
We take every precaution to package our orders to ensure they withstand the rigours of transit, but occasionally materials can arrive damaged. If you receive damaged goods, please contact us by email in the first instance so that we can arrange for delivery back to us. We will replace or refund the goods as you request.
If the item(s) you have ordered are not exactly what you wanted, please return them to us within 7 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit back to us. Any substitute goods should be ordered through the website as a new order in the usual way as we do not offer an exchange service.
It is your responsibility that items are packed so as to avoid damage in the post as goods must be returned in a re-saleable condition. If any returns received by us are not in a re-saleable condition, then no refund will be given.
Our policy is to make this website a valuable resource for artists and as such we may link to external websites. Daler-Rowney Ltd. is not responsible for the content of these sites, nor does linking to a site imply endorsement of opinions expressed or products and goods referenced in them.
Artist Papers is a trading name of Daler-Rowney Ltd. Personal data collected by this website will never be sold, made public or otherwise distributed for any marketing purposes. Personal data is collected and processed only when absolutely necessary to allow Daler-Rowney Ltd. to carry out the Company’s duty to you as a valued customer. Along with the Company business and internal computer systems, and other websites, this website is designed to comply with the EU General Data Protection Regulation 2018 (GDPR).
Registered Users and Customer Orders
Personal data provided by registered customers are stored on a secure server. Personal data will only be used by Daler-Rowney Ltd. for the purpose of processing an order. Your name, address, email address and (with permission and only where necessary) your telephone number is passed to our nominated freight company for the purposes of making delivery only. You can request a deletion of your account by emailing us from the email address you used to register.
Cookies are small data files most websites save on your device to enable the correct functioning of the website. Creativity Backgrounds uses a number of cookies to store information such as your login state, your session on the site, view preferences and the contents of your cart.
You can control how cookies are used through your browser settings...
Internet Explorer: http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11
For other browsers and devices see the manufacturers’ documentation.
Comments on Posts and Gallery Uploads
Should you choose to add a comment to any posts/gallery uploads that we have published on the website, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to detect spam posts and is not passed on to any of the third party data processors. Only the name you provide will be shown on the public-facing website.
Your comment and its associated personal data will remain on this site until we see fit to either remove the comment or remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us using the email address that you commented with.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
By submitting images or other content to Artist Papers you, the artist, acknowledge that Artist Papers does not permit any content or any other material that infringes on any patent, trademark, copyright, and trade secret, right to privacy, right to publicity, or any other applicable law or proprietary right to be published to the Site.
By uploading or submitting content, you are warranting that you own all proprietary rights or are the authorized representative of the applicable copyright owner(s) of such content, including copyright, with full power to grant the rights contemplated in this Agreement. You also warrant that where required by applicable law, you have also obtained a valid and binding property release relating to any identifiable property contained in the Content that might lead to the identity of or be required by the owner of such property to permit use.
You, the artist, agrees that neither Artist Papers nor any of its directors, employees, partners, affiliates or agents shall be liable for any damages, whether direct, indirect, consequential or incidental, arising out of the use of, or any error, omission or other matter relating to property.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller for this website is:
Company No. 00194555
teL: 01344 461000
Data Protection Officer: